Developer Support Engineer
Ramat Gan
לפני 3 ימים
source : Secret Garden Media Ltd


Overwolf is hiring a Developer Support Engineer with technical writing skills to join our pack and develop our online developers community.

Overwolf is building a universal framework for apps around games, already serving millions of gamers and thousands of developers worldwide.

Our platform empowers third-party developers to build great in-game apps that gamers use to enhance over 200 million game sessions per month.

Our Appstore includes great apps for the biggest games in the world : League of Legends, Dota 2, CS : GO, Hearthstone and over 800 other games.

Currently, many hundreds of developers are working with our SDK to provide gamers with new value on a daily basis - and you can be pivotal in making the knowledge they need available to them when they need it.

This is a great opportunity to join the Developers Platform team at Overwolf and work in the dynamic eSports and gaming ecosystem.


  • Technically support 3rd party Overwolf developers and use your skills and knowledge of the development lifecycle to solve complex issues and create best practices.
  • Work as part of our extended R&D team in a startup atmosphere, doing whatever it takes to exceed our partners’ expectations.
  • Collaborate with other departments in the company to achieve developer partner satisfaction.
  • Monitor and answer on different support channels : a ticketing system, public forums, online chat, social networks and more.
  • Plan, write and update technical documentation user guides, installation guides, SDK / API docs, release notes, feature descriptions, and more.
  • Actively collect feedback and incorporate lessons and answers into the documentation.
  • Requirements

  • Bachelor degree in Computer Science or equivalent (Brilliant students, last semester may apply as well).
  • Prior experience in a technical support role in software environments.
  • Strong technical background with excellent problem solving and multitasking skills.
  • Experience with maintaining and documenting APIs.
  • Outstanding verbal and written communication skills in both English and Hebrew.
  • Support occasional high priority questions outside regular working hours.
  • Advantages :

  • A true passion for hardcore gaming (PC / Console).
  • Hands-on experience with front-end technologies and frameworks (HTML,CSS, React, AngularJS).
  • Experience in developer support (B2D).
  • Native English speaker.
  • You should include these in your application :

  • Examples of work you feel comfortable sharing. This might be something online, like a code repository or a blog post, or something unpublished, like an email to colleagues or a personal project you’d be willing to share.
  • Whatever form it takes, we’d love to see an example of your creative and technical work.

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