Company Info Teva is a global pharmaceutical leader and the world's largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide.
Our employees are at the core of our success, with colleagues in over 80 countries delivering the world's largest medicine cabinet to 200 million people every day.
We offer a uniquely diverse portfolio of products and solutions for patients and we've built a promising pipeline centered around our core therapeutic areas.
We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation.
This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth! Job Description
Primary purpose and function of this position
This group responsibilities are critical as the Service Desk interacts with all Teva employees and serves as the single focal point for all incidents and requests.
The IT Service Desk and Conferencing Services organization will focus on enhancing the productivity of Teva employees through providing customer-focused 1st line support for IT systems and will be focused on shifting left 2nd and 3rd line support tasks to Service Desk.
This group will be IT focal point for Conferencing & Collaboration needs and VIP customers support.
This role will be responsible to provide Service Desk & Conferencing services for all sites within Asia & EU region . This regional team will utilize global standards in service area and align them to regional requirements to fulfill business and application support demands.
The position is accountable for : (1) Providing regional Service Desk 1st, 1.5 lines and On-Site support. (2) Providing VIP & Conferencing support services.
Major duties and responsibilities
This will include enhancing self-service options and providing an omni-channel customer experience.
Skills and Capabilities
Languages : English reading, writing, speaking
Function Information Technology Sub Function IT Operations Reports To
Sr Dir Employee Services, IT Ops
Teva’s Equal Employment Opportunity Commitment Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws.