We are looking for Customer Success Advocate to join our expanding team. There are a few things we take really seriously here at monday.
com : building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.
Provide excellent support to customers via email, phone, and chat to understand their needs and ensure their success with monday.com
Serve as the main point of contact and liaison between clients and the rest of the monday.com team
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
Empower customers to connect their goals and challenges with the solution in monday.com
Stay in touch with clients to ensure that they're realizing the full potential of monday.com
0-2 years professional experience.
Native English speaker or English mother tongue must
Excellent interpersonal skills and multitasking abilities
Superb written and verbal communication skills
Positive attitude, empathy, and high energy
Ability to take initiative and adapt
BA Degree in business or any relevant field