Tier Team Lead
Sisense
Tel Aviv
לפני 3 ימים
source : Secret Garden Media Ltd

What You’ll Do?

  • Manage a team of TSC T4 engineers and lead them to support our customers.
  • Resolve customer issues in cooperation with our global customer support team
  • Develop ad-hoc solutions, automation to correct or completely prevent issues in our venue product and partners' integrations.
  • Participate in release cycles of our product, heavily contribute to ongoing hot-fixes discussion to represent the feedback from the CS organization.
  • Serve as the technical authority for the Global Tier4 teams
  • Develop, design and propose solutions to meet technological and business needs of customers
  • Manage projects internally as well as externally
  • Provide reliable solutions for critical and high impact challenges that customers face
  • Work closely with R&D and Product teams to meet customer requirements and improve our product
  • Take part in the creation and maintenance of our knowledge base and community
  • Present complex technical information to non-technical audiences
  • Integrate and develop monitoring stacks as part of the application
  • Managing and create environments in the different clouds
  • Serve as the CS technical authority for global escalations and distribution between the tech teams
  • Requirements

  • Experience with Linux in administration level is a must
  • Strong troubleshooting & debugging capabilities, both technically and personally in a development team
  • Experience in cloud providers & virtualization ( AWS / Azure / Google)
  • Excellent problem-solving skills
  • 5+ years of experience with applications support
  • Fluent English level
  • Experience with global customers management
  • Experience with SW implementation, integration and / or support projects
  • Experience in automating ops and dev processes (Python / Bash)
  • Experience with various coding softwares (Javascript, Java, NodeJS)
  • Strong familiarity with API’s and application communication flows
  • Experience as a manager in a global company
  • Nice to have!

  • Strong familiarity with Kubernetes
  • Experience with Data products implementation
  • Experience with Enterprise level organizations
  • Vast experience with daily usage of support tools such as - Grafana, Kibana, Wireshark and deep logs analysis
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