Product Support Expert (Data Specialist)
AppsFlyer
Herzliya
לפני 18 שעות

Would you like to take your experience in data to the next level?

We’re looking for a technically savvy rock star who understands data, to join our global tech support team. The right candidate will have the ability to influence the product and support the business.

Act as a trainer and as a knowledge hub and actively deliver exceptional inputs to both Product and Client Services.

The right candidate will work in close collaboration with AppsFlyer’s Engineering, Customer Success, Tech Support and Product Teams.

He / She will actively engage in cross-department projects and strongly represent the support team in the product's evolution by providing viable data, analytics, and qualitative feedback to advance the future of our product.

Responsibilities

  • Contribute to the product lifecycle and roadmap
  • Lead data analysis activities and data related escalations while working closely with Engineering, Product Managers and tech support data analysts
  • Serve as an internal knowledge hub’ on data features towards tech Support, CSMs and Engineering teams
  • Communicate product status and progress internally to support and lead-related training and documentation activities.
  • Serve as an internal knowledge hub’ on data features and ensure support issues are resolved meticulously
  • Review and prioritize the resolution of data-related issues with Product Management and Engineering leads
  • Requirements

  • Experience in SQL querying and data analytics.
  • Experience with technical support / QA / data analysis / development / technical account management
  • Technical knowledge of various databases and data flows.
  • Bachelor’s degree in a technical field such as Computer Science or Engineering or equivalent practical experience
  • Ability to mobilize cross-functional teams and resources
  • An independent, self-starter, with a can-do approach
  • Advanced proficiency in written and spoken English
  • Structured and process-oriented
  • Ability to learn new technologies quickly
  • Multitasking and ability to work independently
  • Preferred Requirements

  • Practical knowledge of digital marketing and advertising technologies
  • Expertise in technical writing, managing knowledge databases
  • Being introduced by an AppsFlyer team member
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