Customer Support Representative German Market
Moon Active
Ramat Gan
לפני 1 יום
source : Secret Garden Media Ltd

Description

Moon Active, a Tel-Aviv-based mobile games startup with millions of players worldwide is looking for a German Customer Support Representative to work with us on providing our players with a WOW customer experience.

RESPONSIBILITIES

  • Be the point of contact for our players
  • Provide comprehensive information regarding the products and services offered by the company
  • Work closely with QA and technical support to solve player's technical issues
  • Requirements

  • German / English proficiency both spoken and written
  • Customer oriented, ability to assure customer engagement by managing support queries
  • Time management skills to enable prioritization of tasks
  • Strong problem solving / troubleshooting skills and communication with the different departments
  • Can-do approach, creative and committed to improve and continuously learn
  • Excellent social skills and strong ability to operate multiple applications and platforms
  • A Team player
  • Previous work experience in customer service or technical support is a huge advantage!
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