Senior Tier-3 Technical Support Engineer
Herzliya, Israel
לפני 23 שעות

Responsibilities :

  • Provide technical assistance and support for the most complex field issues
  • Provide proactive recommendations to the customer for improving their use of INFINIDAT storage solutions to help maximize their satisfaction with the company
  • Actively contribute to the configuration, layout, and management of INFINIDAT products
  • Provide assistance to INFINIDAT technical teams in the development of custom solutions and implementation preparation.
  • Diagnose technical field issues down to the root cause
  • Work with the development teams for problem resolution
  • Represent INFINIDAT in a professional manner to customers
  • Required Skills & Experience :

  • Linux System Administration : Advanced knowledge of installation, administration, troubleshooting and upgrading of Linux systems (Redhat, SUSE, CentOS and / or Oracle Enterprise Linux) - MUST
  • TCP / IP networking knowledge
  • Previous experience as a Tier 3 / 4 Support an advantage
  • Ability to effectively communicate issues and resolutions to all levels of the organization and customer base
  • Ability to work on own initiative and be a team player
  • Ability to multi-task
  • Knowledge in SAN and NAS storage
  • Strong technical aptitude and ability to research and solve complex issues independently
  • Scripting experience in one or more languages (bash, Python, Perl, etc.) an advantage
  • Strong technical knowledge of VMware virtualization technologies
  • VCE Certification an advantage)

  • The position requires a willingness to work during weekends and holidays when needed
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